|
Q: How quickly do floats ship? How does shipping work?
A: Pipe floats are typically in stock, depending on quantity required (often 100+ ready to go of each size), but lead times for large orders are typically 2-6 weeks. If you absolutely need floats to ship now, please be prepared to place the order with us as soon as you get our answer concerning inventory. Floats ship from our partnering factory in AR, and this product line ships via truck freight, regardless to the size of float. Pipe floats are not stocked at our location in NH. Pick-up at the plastics facility in AR is offered, but only with prior arrangements. The factory is NOT a retail location and will not sell to you directly. INTERNATIONAL CUSTOMERS: We ship via truck freight to Canada and Mexico, but if you're located outside of North America, we only ship via ocean freight. We do ship internationally, but not to all parts of the world due to liability or extraordinary cost of doing so. When shipping outside of the US, Canada, or Mexico, we only ship via container ship and only offer freight direct to a major sea port. When shipping via sea freight, the cost that you pay through us is ONLY the cost to get the freight onto the boat and physically to the local dock. Your local port WILL have additional fees on top of our freight charge, and you WILL be responsible for your local importation taxes and fees before the freight is handed over at the final destination. We simply don't have a way to calculate or collect these fees, so we strongly recommend doing your own research concerning the local fees you will encounter when importing our products. Also, you will have to work with a customs broker to file customs documents prior to floats leaving the US. We do not include this service and you will be responsible for making such arrangements. International orders are subject to minimum order requirements. The cost of shipping varies enough from one location to another that we are not able to provide an automated shipping calculator on our site. SHIPPING IS NOT INCLUDED IN OUR PRICING. If shipping is required, contact us with your COMPLETE shipping address before making your purchase; we are not able to quote freight with just a zip code. We work with multiple freight companies and always shop for the best rate. When we quote freight, we will always quote the most economical means of getting your order to you, NOT the quickest. Delivery dates are NOT guaranteed for ANY shipment. A fair amount of work can go into obtaining freight quotes, especially for international customers, so please be reasonable with your requests. As the cost of shipping is constantly fluctuating, shipping quotes are typically only valid for a few days and extended shipping quotes are not available. FREIGHT DISCLAIMER & RECEIVING PARTY AGREEMENT: The majority of our products ship via truck freight on skids (pallets). Truck freight is complicated and there are caveats that some customers may not be unaware of. The three most important things to be aware of are listed below. -Freight companies will not hold freight without extra charges -Freight companies will not redirect freight without extra charges -THE RECEIVING PARTY IS RESPONSIBLE FOR INSPECTING FREIGHT BEFORE ACCEPTING DELIVERY Truck freight requires special attention during delivery, as the receiving party is responsible to note any damage before signing the delivery receipt and accepting the shipment. Signing (anywhere on the document) and failing to note any present damage waives all liability on the part of the trucking company. If the document is signed and damage is found after, we are unable to file a claim with the freight company, and we cannot guarantee replacement of damaged goods free of charge. Tiny Pontoon Boats is NOT a freight company. When we package our goods, we take great care to make sure that items arrive as intended, but once it leaves our facility, IT IS NOT ON OUR TRUCK. If damage exists on your shipment, note it on the receiving receipt from the trucking company, take a picture of the receipt, and take a picture of the damage on the shipment, as well as multiple pictures of the shipment as a whole, before the truck leaves. When you agree to accept a shipment of ANY KIND from Tiny Pontoon Boats, you are agreeing to these tasks in the event that damaged goods arrive. Q: How thick is the plastic on the floats? Precisely what is the material? What are the dimensional tolerances? A: All of our pipe floats have 1/4" thick HDPE (high-density polyethylene) plastic shells and a closed-cell urethane foam filling. The shells are super tough and is the same material used to make truck bed liners and snowmobile skis. In case of a puncture, the foam filling will stop a float from sinking. The data sheets for the two materials we use are listed below. HDPE plastic shell: EXXON Mobil HD8660 HDPE Urethane foam filling: Foam Supplies, Inc. 87A34-85-1.8-SP5PUF1 Q: What is the warranty on these floats? A: Our floats have a 1-year warranty that covers manufacturing defects. This period starts the day that the floats ship to you. This is a 365 day period and the warranty covers the cost of freight for customers in the contiguous US (Alaska and Hawaii are not included), but not the cost of installation. For non-US customers, replacement parts themselves are covered under warranty, but the cost of freight is not included. If you receive a float and find a defect, please contact us as soon as possible and we will replace the part or parts after clear pictures of the defect or defects are received. Crash damage, misuse (including full submersion due to over-loading), and abuse are not covered under warranty. Warranty coverage is 100% at the discretion of Tiny Pontoon Boats and Silver Lake Fabrication LLC. Q: What happens if one breaks? A: Our floats really are tough as nails, but if you manager to puncture a float, it can be repaired. If you choose to repair a float, remove it from the pipeline, let it drain in a dry area for a couple days, and use a HDPE plastic welding kit (often advertised as a kayak repair kit - they use the same material). This is a kit that comes with a special electric soldering iron-type tool and some plastic welding rod. People who kayak use this type of kit to repair their boats after rock damage. These kits are obtainable for about $60 on eBay or Amazon. HDPE welding kit search on Amazon Q: How do your floats hold up if the water freezes? Will the ice break them? A: This question comes up a lot when speaking with customers in colder climates. We have a few Canadian customers that have informed us that they've used these floats with a few inches of ice, but we have not tested this ourselves. We have to recommend that our pipe floats not stay in the water during a full freeze and ice damage is NOT covered under warranty. Q: How is payment accepted? A: For domestic orders totaling up to $7000, we are able to accept payment via credit card, check, or electronic bank transfer. Payment for orders totaling over $7000 must be in the form of an electronic bank transfer, company check, or certified bank check. We do not accept foreign checks, credit cards from outside North America, or physical personal checks for orders totaling over $7000. Payment is due at the time the order is placed. "Net" payment terms are not offered by Silver Lake Fabrication LLC. This is a steadfast company policy. All quoted prices are in USD and are subject to change at any time. Q: How do returns and cancellations work? A: Simply put, they do not work. We DO NOT accept returns and we WILL NOT cancel an order. We work hard to get orders out the door as quickly as possible and provide the best service that we can. This means that when you commit to a purchase, we have committed to fill the order in a timely manner. Once an order is placed, the money you've paid goes into materials and labor specifically for your order, and we don't get that back, even if you change your mind. We repeat, WE DO NOT ACCEPT RETURNS AND WE WILL NOT CANCEL ORDERS. |